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Description

Furniture Protection Program

What are Furniture Protection Plans?

Nothing gives you more confidence and satisfaction than knowing that your furniture purchases will remain beautiful and valuable for as long as possible. With Guardsman® Furniture Protection Plans, you can have peace of mind knowing that your new fabric, leather, wood, and many other types of furniture are protected from accidental stains and damage.* These plans give you a furniture repair expert when you need onethousands of professionals across the United States and Canada who can:

CLEAN ACCIDENTAL STAINS* REPAIR ACCIDENTAL DAMAGE*

– Food and beverage stains
– Household liquids
– Inks
– Lipstick, nail polish, cosmetics
– Human and pet bodily fluids

– Punctures, rips, cuts, tears and burns in most leathers and fabrics
– Burns, heat marks, scratches and gouges in wood
– Springs, frames and certain mechanisms

 *Not all plans cover all of these forms of stains and damage; some plans cover additional stains and damage.  Plans vary by retailer.  Please consult your plan or your retailer for specific information about coverage (including whether your plan offers replacement coverage) and exclusions.
 
 

Support for Our Plans:

When you need service for a covered event, immediately initiate a claim online or by calling our Guardsman call center, based in Michigan; the right number to call is included on your furniture protection plan. Its critical that you report the issue quickly to help ensure a successful repair.

More than 100 dedicated customer service associates deliver world-class consumer satisfaction to answer your questions and take preliminary information about your claim. We talk to thousands of households every day, meeting their needs with unmatched professionalism.

If you initiate your claim by phone, you will be mailed (or emailed) a claim form; if you initiate your claim online, you will be asked to print the claim form. That claim form must be fully completed, signed, and returned to Guardsman along with documentation of your purchase within 30 days of your initial report; you may also be asked to provide photographs of your damaged furniture, which will enable us to determine the right solution to your problem. Guardsman uses the information on your form and other information to decide how to respond to your claim and to provide you with the most efficient service possible.

Service Technician Network:

Claims that require a technician to repair damage are referred to one of our many furniture repair professionalslocal business people in your community who are selected by Guardsman because of their expertise in solving furniture problems. Some of them are even Guardsman FurniturePro® franchisees! These trained professionals successfully repair 90% of the damage that they are called to repair on the first visit to your home. Within a few days of receiving your completed claim information, the repair professional selected by Guardsman will contact you directly to schedule an appointment to visit your home. You will know who is coming to your home, and when they will be there.

Damage that cant be repaired in your home may require us to buy replacement parts for your furniture, and sometimes (if your plan provides for it) we buy replacement furniture when other solutions arent available. If your damage falls into this category, someone from Guardsman will contact you to bring your claim to resolution.

*Not all plans cover all of these forms of damage; some plans cover additional stains and damage.  Plans vary by retailer.  Please consult your plan or your retailer for specific information about coverages (including whether your plan offers replacement coverage) and exclusions.
 

Sample Copy

5-Year Furniture Protection Plan

YOUR SERVICE AGREEMENT

NUMBER IS:

Keep this Protection Plan and your original

sales invoice in a safe place.

Any stain or damage must be reported to

Guardsman within five (5) business days of the

date that the stain or damage occurred. Notify

Guardsman by filing a Service Request at

www.guardsman.com, or by calling (800) 253-3957.

Si usted necesita un Plan de Protección en

Español, favor llamarnos al (800) 253-3957.

Si vous nécessitez un Plan de Protection en

français, veuillez nous rejoindre au (800) 253-3957.

SERVICE CONTRACT:

This 5-Year Guardsman Elite Furniture Protection

Plan (Protection Plan) is a Service Contract between you

(as the original purchaser and consumer) and The Valspar

Corporation, through its Guardsman business unit

(Guardsman), 4999 36th Street, Grand Rapids, MI 49512,

the administrator and provider of this Service Contract.

1. If a stain or damage listed in the WHAT IS COVERED

section occurs during the term of this Protection Plan,

Guardsman agrees to provide Service (Service) as

outlined in the SERVICE PROCEDURES section of

this Protection Plan.

2. This Protection Plan is not a cleaning or maintenance

contract, insurance policy, or your original manufacturer

warranty.

3. This Protection Plan is valid for a period of five years

(The Term) from the delivery date of your new

furniture.

4. This Protection Plan covers accidental damage from

handling, as listed in the “WHAT IS COVERED” section,

of new furniture up to a maximum $20,000 in retail value.

5. This Protection Plan is only valid for new furniture that

was purchased at the same time as this Protection Plan, and

appears on the sales receipt as such.

6. This Protection Plan is non-transferable and not

renewable.

7. You must retain this Protection Plan and the sales receipt

for both the furniture and this Protection Plan.

WHAT IS COVERED:

This Protection Plan provides Service for any of the following, except

for what is listed in the WHAT IS NOT COVERED section

of this Protection Plan:

Fabric, Leather, & Vinyl Upholstered Furniture:

1. Any food or beverage stain.

2. Any human or pet bodily fluid stain.

3. Any ballpoint pen ink stain from a specific incident.

4. Any nail polish/nail polish remover stain from a specific

incident.

5. Any puncture, cut, tear, and rip from a specific incident.

6. Any burn from a specific incident.

7. Operational or structural failure to frames, springs and

mechanisms used for sleeper, reclining, and inclining

applications, if they were covered by an original

manufacturer warranty that has expired.

Wood and Other Hard Surface Furniture:

1. Any food or beverage stain.

2. Any nail polish/nail polish remover stain from a specific

incident.

3. Any liquid mark or ring.

4. Breakage.

5. Any scratch, gouge or chip from a specific incident.

6. Any burn or heat mark from a specific incident.

7. Checking, cracking, bubbling, or peeling of finish from a

specific incident.

8. Any chip, scratch or breakage of glass or mirrors.

9. Loss of silvering on mirrors.

REQUIREMENTS FOR REQUESTING SERVICE:

Failure to meet any of the following requirements can result in

a denial of Service under this Protection Plan.

The furniture must have been delivered and installed soil-free

and damage-free from the store where it was purchased. You

must have performed all routine and preventative maintenance,

as recommended by the manufacturer.

1. Any stain or damage must be reported to Guardsman

within five (5) business days of the date that the stain

or damage occurred. Notify Guardsman by calling

(800) 253-3957, or by filing a Service Request at

www.guardsman.com.

2. If a spill occurs, simply blot with a clean, dry cloth. If

you attempt to clean a spill, you must follow the cleaning

methods recommended by the furniture manufacturer,

which is to include pre-testing any product in a hidden area.

3. You must complete and return the Service Request Form

to Guardsman, along with a copy of the sales receipt and

a copy of this Protection Plan within 30 days after reporting

your stain or damage.

6796SD5E G1012

SERVICE PROCEDURES:

If Guardsman determines that the reported stain or damage is

covered under this Protection Plan, Guardsman will perform

one or more of the following:

Guardsman may provide a cleaning kit or advice on how

to remove the stain.

Guardsman may dispatch an authorized technician to

remove the stain or repair the damaged area.

Guardsman may replace all or part of the affected area,

component, or piece of furniture. Dye lots vary

and furniture may fade over time, so replacements

may not exactly match the color of non-replaced areas.

Guardsman may provide for a store credit at the original

store where purchased in an amount equal to the original

purchase price of the affected piece of furniture

(Reselection). Sectionals, dining chair groups, chair and

ottoman sets, or identical items with the same SKU

number will be considered a single item for purposes of

Reselection. Your Reselection store credit is only valid for

60 days after notification by Guardsman.

Guardsman may offer a settlement amount up to the

original purchase price of the furniture.

Replacement, Reselection, or settlement will complete your

coverage on this Protection Plan on the area, component,

or piece of furniture. Replaced or Reselected furniture is

not eligible for a new Guardsman Protection Plan.

If you submit a covered claim for a stain or damage that

Guardsman is unable to repair and the particular store

location where you originally purchased your furniture has

closed, no longer carries Guardsman as a supplier, changed

ownership, or has stopped selling new furniture since your

purchase, Guardsman will give you a refund of the original

purchase price of this Protection Plan which will complete

your coverage under this Protection Plan.

LEATHER IDENTIFICATION

There are many different leather types available. Please reference the

chart below that identifies which types of leather are eligible for Service

under this Protection Plan. This Guardsman Protection Plan does

not cover any type of leather that is non-colorfast; other excluded

leathers are listed under Ineligible Furniture & Components.

LEATHER TYPES:

Aniline (Unfinished):

Leather treated with an aniline dye

 

with no other pigmented finishes applied.

 

Bicast:

Split hide finished with polyurethane topcoating.

 

 

Bonded:

Vinyl or polyurethane surface laminated to a

 

backing made of a leather fiber blend and other material.

 

Finished:

Aniline dyed leather treated with a surface

 

application to color, protect, or mask imperfections.

 

Semi-Aniline:

Aniline leather with a thin layer of

 

pigmented coating that partially seals the pores of the

leather’s surface.

 

Pull-Up (Waxed):

Full aniline dyed leather with an oil or

 

wax surface.

 

FABRIC CLEANING CODES

Fabric Cleaning Codes on upholstered furniture can be found on

the manufacturers ID tag. Always follow the manufacturers

recommended cleaning methods, and pre-test any product in a hidden

area for colorfastness of fabric or leather. This Guardsman Protection

Plan does not cover any type of fabric that is non-colorfast.

FABRIC TYPES: Covered under

this Protection

Plan

S Cleaning Code

: Can only be

 

cleaned using a solvent-based cleaner.

 

Yes

 

W Cleaning Code

: Can be spot

 

cleaned with a water-based cleaner.

 

 

Yes

 

WS or “SW” Cleaning Code

: Can

 

be spot cleaned with solvent-based or

water-based cleaning products.

 

 

Yes

X Cleaning Code

: Can only be

 

vacuumed and cannot be cleaned with

any type of cleaner.

 

No

  

General

Any stain or damage that is not specifically listed

under the section titled WHAT IS COVERED.

When the actions listed in the REQUIREMENTS

FOR SERVICE have not been followed.

Any stain of unknown origin or accumulation of stains,

damage or a soil buildup (as well as, perspiration, hair,

and body oil) that occurs from repeated use rather than

from a particular incident.

Ineligible Furniture & Components

Furniture sold with stains or damage prior to

delivery (as is).

Ready To Assemble furniture (RTA).

Customers Own Material (COM) items.

Stains or damage to nubuck, suede or exotic leathers.

Stains or damage to split-grain leather hides used in seat

cushions, back cushions, or arm areas, except for bicast

leather as listed in the “WHAT IS COVERED”

section.

Stains or damage to X cleaning code fabrics and

non-colorfast fabrics and leathers (fabric or leather

that loses color when cleaned according to the

manufacturers cleaning instructions).

Components and mechanisms integrated into furniture;

including, but not limited to, adjustable bed frames,

sinks, plumbing, robotics, TV lifts, fireplace, clocks,

refrigerators, lighting, or others that are not included

in the WHAT IS COVERED section.

Wicker and rattan furniture.

Mattresses.

Improper Maintenance, Care or Misuse

Stains or damage on furniture that has not been

properly cared for or maintained, as per your

manufacturers warranty.

Stains or damage resulting from the improper use

or misuse of furniture, including the use of furniture

beyond the purpose for which it had been designed.

Stains or damage caused by or resulting in mold or

mildew.

Stains or damage, including color loss or color

change, caused by cleaning methods other than those

recommended by the furniture manufacturer.

Stains or damage caused by animals, except pet bodily

fluid stains. However, repetitive bodily fluid stains are

considered preventable occurrences and will not be

eligible for Service.

Stains or damage caused by extensive intentional activities.

Stains or damage due to extensive activities, including,

but not limited to, cuts, rips, teething marks, tears, and

ink, paint, crayon, marker, or pencil damage.

Furniture that shows signs of infestation, including, but

not limited to, insects, termites, cockroaches, and rodents.

Manufacturer Quality Issues

Seam separation (an upholstery seam that comes

unstitched or unglued), stress tear (tearing or ripping of

upholstery within one-half inch of and parallel to the

seam line), or fabric flaws.

Fading, color loss or color change.

Loss of foam and/or innerspring resiliency (including

body impressions).

Cracking and peeling of leather or vinyl.

Natural leather markings, such as, but not limited to,

scars, insect bites, brand marks, and wrinkles.

Damage resulting from defects in design, materials

or workmanship, except for damage specifically listed

in the “WHAT IS COVERED” section.

Non-Household Environments

Stains or damage that occur during any delivery or

installation process, or before the furniture is delivered to

your residence.

Stains or damage that occur while the furniture is not

located within your residence.

Stains or damage that occur while the furniture is in

storage, or being moved to or from storage, or between

residences.

Furniture that is, or has been, used for commercial,

institutional, or rental purposes, including daycare.

Wear & Tear Caused By Repeated Use

(over time)

Damage caused by wear, such as, but not limited to,

the following:

Scuffing or other surface abrasions.

Pilling or fraying of fabric.

Loose joints.

Miscellaneous

Odors.

Stains or damage covered under any manufacturers

warranties, or under any homeowners, renters, or other

insurance policy.

Stains or damage caused by structural problems, including,

but not limited to, skylights, roofs, or water pipes.

Stains or damage caused by appliance malfunctions,

including, but not limited to, air conditioners and water

heaters.

Stains or damage caused by fire, smoke, flood, or other

natural disaster.

Stains or damage caused by theft, vandalism, or as a result

of any other illegal activity.

Stains or damage caused by independent contractors, such

as, but not limited to, maintenance personnel, painters, or

other repair or contractor services.

WHAT IS NOT COVERED:

This Protection Plan provides no Service or benefit for any of the following:

 

6796SD5E 1012

 

OBLIGATIONS OF GUARDSMAN UNDER THIS PROTECTION PLAN ARE BACKED BY THE FULL

FAITH AND CREDIT OF GUARDSMAN AND (EXCEPT IN CERTAIN STATES AS SPECIFIED BELOW)

ARE NOT GUARANTEED UNDER A SERVICE CONTRACT REIMBURSEMENT INSURANCE POLICY.

GUARDSMAN IS NOT LIABLE UNDER THIS PROTECTION PLAN FOR ANY CONSEQUENTIAL OR

INCIDENTAL DAMAGES RELATING TO EITHER THE SERVICES PROVIDED UNDER THIS

PROTECTION PLAN OR THE FURNITURE COVERED BY THE PROTECTION PLAN.

You have the right to cancel and return this Protection Plan for a full refund of the purchase price within twenty (20) days

after delivery of the Protection Plan to you (or after thirty (30) days in

HI & IL or after sixty (60) days in CA). If no Service

 

has been provided under the Protection Plan, the Protection Plan is void and the retailer from whom the Protection Plan was

purchased shall refund to you the full purchase price of the Protection Plan. A cancellation fee equal to the lesser of ten

percent (10%) of the Protection Plan price or Fifty and 00/100 Dollars ($50.00) may be deducted from the purchase price,

except no fee will be deducted in the following states or where otherwise prohibited by law:

 

AL, AR, CA, HI, MD, MO,

 

NM, NV, NY, SC, TX, VT, WA, WY.

 

To the extent that

NV law gives you the right to return your Plan after the 20-day period described above, you may request

 

cancellation in writing and Guardsman will give you a pro rata refund based on the time remaining under the Protection Plan,

less a cancellation fee equal to the lesser of ten percent (10%) of the Protection Plan price or Twenty-Five and 00/100

Dollars ($25.00).

In

 

CA & IL, the Protection Plan may be cancelled at any time (whether or not you have made a claim) for a pro rata refund

 

based on the time remaining under the Protection Plan, less a cancellation fee equal to the lesser of ten percent (10%) of the

Protection Plan price or Twenty-Five and 00/100 Dollars ($25.00). In

 

FL, you may return the Protection Plan at any time for

 

a pro rata refund based on ninety percent (90%) of unearned pro rata premium less any claims that have been paid or less the

cost of repairs made.

A ten percent (10%) penalty per month shall be added to any refund that is not paid within thirty (30) days of the return of

the Protection Plan to the retailer from which the Protection Plan was purchased. The right to return the Protection Plan is

non-transferable and applies only to the original Protection Plan purchaser.

You may not cancel this Plan after expiration of the applicable return period described above. This Plan may not be

cancelled by Guardsman; although under certain circumstances your coverage may end following resolution of a claim, as

described in the “Service Procedures” section on Page 1.

The purchase price of your Protection Plan is listed in your sales receipt. There is no deductible under the Protection Plan.

No claims will be paid without prior authorization. You may not sell or transfer your rights under this Protection Plan to

another person. Except as provided above, you do not have the right to cancel the Protection Plan if you return the product

covered or the product covered is sold, lost, stolen or destroyed. You do not have the right to renew this Protection Plan

after it expires.

In the following states, unresolved complaints concerning a registrant or questions concerning the regulation of Service

Contract providers may be addressed to:

 

NY: Department of Licensing and Regulation at PO Box 121, New York, NY;

 

 

NH:

In the event your do not receive satisfaction under this Protection Plan, you may contact the New Hampshire

 

Insurance Department at 21 South Fruit Street, Suite 14, Concord, NH 03301, or 603-271-2241;.

 

TX: Department of

 

Licensing and Regulation at P.O. Box 12157 Austin, Texas 78711;

 

SC: South Carolina Department of Insurance, 1201 Main

 

Street, Suite 1000, Columbia, SC 29201, or 803-737-6227.

 

AR RESIDENTS ONLY

: A claim against the provider shall also include a claim for return of the unearned provider fee.

 

 

CA RESIDENTS ONLY

: 1. Valspar Corporation is the Obligor and a provider. Valspar Industries LLC is the

 

Administrator of the Protection Plan. 2. Any incidental payment of indemnity made pursuant to this Protection Plan is

limited to $250 per year. 3. The obligations under this Protection Plan are backed by a reimbursement policy issued by Old

Republic Insurance Company, 133 Oakland Avenue, Greensburg, PA 15601.

 

WI & UT RESIDENTS:

Obligations of Guardsman under the Protection Plan are insured under a Service Contract

 

reimbursement insurance policy. The insurer assuming the obligations of Guardsman in the event of our insolvency or other

financial difficulty is Old Republic Insurance Company, 133 Oakland Avenue, Greensburg, PA 15601. If Guardsman

becomes bankrupt or insolvent or cannot pay a claim within sixty (60) days of your filing it, you are entitled to make a claim

under the reimbursement policy directly to Old Republic by calling 1-866-427-3767.

 

WI & UT RESIDENTS: THIS WARRANTY IS SUBJECT TO LIMITED REGULATION BY THE STATE

INSURANCE COMMISSIONER OR DEPARTMENT.

WI RESIDENTS ONLY:

Wisconsin residents are not required to report damage within five (5) business days as stated

 

above, however notice of loss should be made as soon as reasonably possible, and within one (1) year from the date of loss.

 

SUGGESTED PURCHASE PRICE VALUE: $1,000.00 or as Shown on Your Sales Receipt

 
 

Additional information

Weight 2 lbs

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