Furniture Protection Program
What are Furniture Protection Plans?
Nothing gives you more confidence and satisfaction than knowing that your furniture purchases will remain beautiful and valuable for as long as possible. With Guardsman® Furniture Protection Plans, you can have peace of mind knowing that your new fabric, leather, wood, and many other types of furniture are protected from accidental stains and damage.* These plans give you a furniture repair expert when you need onethousands of professionals across the United States and Canada who can:
|CLEAN ACCIDENTAL STAINS*||REPAIR ACCIDENTAL DAMAGE*|
– Food and beverage stains
– Punctures, rips, cuts, tears and burns in most leathers and fabrics
Support for Our Plans:
When you need service for a covered event, immediately initiate a claim online or by calling our Guardsman call center, based in Michigan; the right number to call is included on your furniture protection plan. Its critical that you report the issue quickly to help ensure a successful repair.
More than 100 dedicated customer service associates deliver world-class consumer satisfaction to answer your questions and take preliminary information about your claim. We talk to thousands of households every day, meeting their needs with unmatched professionalism.
If you initiate your claim by phone, you will be mailed (or emailed) a claim form; if you initiate your claim online, you will be asked to print the claim form. That claim form must be fully completed, signed, and returned to Guardsman along with documentation of your purchase within 30 days of your initial report; you may also be asked to provide photographs of your damaged furniture, which will enable us to determine the right solution to your problem. Guardsman uses the information on your form and other information to decide how to respond to your claim and to provide you with the most efficient service possible.
Service Technician Network:
Claims that require a technician to repair damage are referred to one of our many furniture repair professionalslocal business people in your community who are selected by Guardsman because of their expertise in solving furniture problems. Some of them are even Guardsman FurniturePro® franchisees! These trained professionals successfully repair 90% of the damage that they are called to repair on the first visit to your home. Within a few days of receiving your completed claim information, the repair professional selected by Guardsman will contact you directly to schedule an appointment to visit your home. You will know who is coming to your home, and when they will be there.
Damage that cant be repaired in your home may require us to buy replacement parts for your furniture, and sometimes (if your plan provides for it) we buy replacement furniture when other solutions arent available. If your damage falls into this category, someone from Guardsman will contact you to bring your claim to resolution.
5-Year Furniture Protection Plan
YOUR SERVICE AGREEMENT
Keep this Protection Plan and your original
sales invoice in a safe place.
Any stain or damage must be reported to
Guardsman within five (5) business days of the
date that the stain or damage occurred. Notify
Guardsman by filing a Service Request at
www.guardsman.com, or by calling (800) 253-3957.
Si usted necesita un Plan de Protección en
Español, favor llamarnos al (800) 253-3957.
Si vous nécessitez un Plan de Protection en
français, veuillez nous rejoindre au (800) 253-3957.
This 5-Year Guardsman Elite Furniture Protection
Plan (Protection Plan) is a Service Contract between you
(as the original purchaser and consumer) and The Valspar
Corporation, through its Guardsman business unit
(Guardsman), 4999 36th Street, Grand Rapids, MI 49512,
the administrator and provider of this Service Contract.
1. If a stain or damage listed in the WHAT IS COVERED
section occurs during the term of this Protection Plan,
Guardsman agrees to provide Service (Service) as
outlined in the SERVICE PROCEDURES section of
this Protection Plan.
2. This Protection Plan is not a cleaning or maintenance
contract, insurance policy, or your original manufacturer
3. This Protection Plan is valid for a period of five years
(The Term) from the delivery date of your new
4. This Protection Plan covers accidental damage from
handling, as listed in the “WHAT IS COVERED” section,
of new furniture up to a maximum $20,000 in retail value.
5. This Protection Plan is only valid for new furniture that
was purchased at the same time as this Protection Plan, and
appears on the sales receipt as such.
6. This Protection Plan is non-transferable and not
7. You must retain this Protection Plan and the sales receipt
for both the furniture and this Protection Plan.
WHAT IS COVERED:
This Protection Plan provides Service for any of the following, except
for what is listed in the WHAT IS NOT COVERED section
of this Protection Plan:
Fabric, Leather, & Vinyl Upholstered Furniture:
1. Any food or beverage stain.
2. Any human or pet bodily fluid stain.
3. Any ballpoint pen ink stain from a specific incident.
4. Any nail polish/nail polish remover stain from a specific
5. Any puncture, cut, tear, and rip from a specific incident.
6. Any burn from a specific incident.
7. Operational or structural failure to frames, springs and
mechanisms used for sleeper, reclining, and inclining
applications, if they were covered by an original
manufacturer warranty that has expired.
Wood and Other Hard Surface Furniture:
1. Any food or beverage stain.
2. Any nail polish/nail polish remover stain from a specific
3. Any liquid mark or ring.
5. Any scratch, gouge or chip from a specific incident.
6. Any burn or heat mark from a specific incident.
7. Checking, cracking, bubbling, or peeling of finish from a
8. Any chip, scratch or breakage of glass or mirrors.
9. Loss of silvering on mirrors.
REQUIREMENTS FOR REQUESTING SERVICE:
Failure to meet any of the following requirements can result in
a denial of Service under this Protection Plan.
The furniture must have been delivered and installed soil-free
and damage-free from the store where it was purchased. You
must have performed all routine and preventative maintenance,
as recommended by the manufacturer.
1. Any stain or damage must be reported to Guardsman
within five (5) business days of the date that the stain
or damage occurred. Notify Guardsman by calling
(800) 253-3957, or by filing a Service Request at
2. If a spill occurs, simply blot with a clean, dry cloth. If
you attempt to clean a spill, you must follow the cleaning
methods recommended by the furniture manufacturer,
which is to include pre-testing any product in a hidden area.
3. You must complete and return the Service Request Form
to Guardsman, along with a copy of the sales receipt and
a copy of this Protection Plan within 30 days after reporting
your stain or damage.
If Guardsman determines that the reported stain or damage is
covered under this Protection Plan, Guardsman will perform
one or more of the following:
Guardsman may provide a cleaning kit or advice on how
to remove the stain.
Guardsman may dispatch an authorized technician to
remove the stain or repair the damaged area.
Guardsman may replace all or part of the affected area,
component, or piece of furniture. Dye lots vary
and furniture may fade over time, so replacements
may not exactly match the color of non-replaced areas.
Guardsman may provide for a store credit at the original
store where purchased in an amount equal to the original
purchase price of the affected piece of furniture
(Reselection). Sectionals, dining chair groups, chair and
ottoman sets, or identical items with the same SKU
number will be considered a single item for purposes of
Reselection. Your Reselection store credit is only valid for
60 days after notification by Guardsman.
Guardsman may offer a settlement amount up to the
original purchase price of the furniture.
Replacement, Reselection, or settlement will complete your
coverage on this Protection Plan on the area, component,
or piece of furniture. Replaced or Reselected furniture is
not eligible for a new Guardsman Protection Plan.
If you submit a covered claim for a stain or damage that
Guardsman is unable to repair and the particular store
location where you originally purchased your furniture has
closed, no longer carries Guardsman as a supplier, changed
ownership, or has stopped selling new furniture since your
purchase, Guardsman will give you a refund of the original
purchase price of this Protection Plan which will complete
your coverage under this Protection Plan.
There are many different leather types available. Please reference the
chart below that identifies which types of leather are eligible for Service
under this Protection Plan. This Guardsman Protection Plan does
not cover any type of leather that is non-colorfast; other excluded
leathers are listed under Ineligible Furniture & Components.
Leather treated with an aniline dye
with no other pigmented finishes applied.
Split hide finished with polyurethane topcoating.
Vinyl or polyurethane surface laminated to a
backing made of a leather fiber blend and other material.
Aniline dyed leather treated with a surface
application to color, protect, or mask imperfections.
Aniline leather with a thin layer of
pigmented coating that partially seals the pores of the
Full aniline dyed leather with an oil or
FABRIC CLEANING CODES
Fabric Cleaning Codes on upholstered furniture can be found on
the manufacturers ID tag. Always follow the manufacturers
recommended cleaning methods, and pre-test any product in a hidden
area for colorfastness of fabric or leather. This Guardsman Protection
Plan does not cover any type of fabric that is non-colorfast.
FABRIC TYPES: Covered under
S Cleaning Code
: Can only be
cleaned using a solvent-based cleaner.
W Cleaning Code
: Can be spot
cleaned with a water-based cleaner.
WS or “SW” Cleaning Code
be spot cleaned with solvent-based or
water-based cleaning products.
X Cleaning Code
: Can only be
vacuumed and cannot be cleaned with
any type of cleaner.
Any stain or damage that is not specifically listed
under the section titled WHAT IS COVERED.
When the actions listed in the REQUIREMENTS
FOR SERVICE have not been followed.
Any stain of unknown origin or accumulation of stains,
damage or a soil buildup (as well as, perspiration, hair,
and body oil) that occurs from repeated use rather than
from a particular incident.
Ineligible Furniture & Components
Furniture sold with stains or damage prior to
delivery (as is).
Ready To Assemble furniture (RTA).
Customers Own Material (COM) items.
Stains or damage to nubuck, suede or exotic leathers.
Stains or damage to split-grain leather hides used in seat
cushions, back cushions, or arm areas, except for bicast
leather as listed in the “WHAT IS COVERED”
Stains or damage to X cleaning code fabrics and
non-colorfast fabrics and leathers (fabric or leather
that loses color when cleaned according to the
manufacturers cleaning instructions).
Components and mechanisms integrated into furniture;
including, but not limited to, adjustable bed frames,
sinks, plumbing, robotics, TV lifts, fireplace, clocks,
refrigerators, lighting, or others that are not included
in the WHAT IS COVERED section.
Wicker and rattan furniture.
Improper Maintenance, Care or Misuse
Stains or damage on furniture that has not been
properly cared for or maintained, as per your
Stains or damage resulting from the improper use
or misuse of furniture, including the use of furniture
beyond the purpose for which it had been designed.
Stains or damage caused by or resulting in mold or
Stains or damage, including color loss or color
change, caused by cleaning methods other than those
recommended by the furniture manufacturer.
Stains or damage caused by animals, except pet bodily
fluid stains. However, repetitive bodily fluid stains are
considered preventable occurrences and will not be
eligible for Service.
Stains or damage caused by extensive intentional activities.
Stains or damage due to extensive activities, including,
but not limited to, cuts, rips, teething marks, tears, and
ink, paint, crayon, marker, or pencil damage.
Furniture that shows signs of infestation, including, but
not limited to, insects, termites, cockroaches, and rodents.
Manufacturer Quality Issues
Seam separation (an upholstery seam that comes
unstitched or unglued), stress tear (tearing or ripping of
upholstery within one-half inch of and parallel to the
seam line), or fabric flaws.
Fading, color loss or color change.
Loss of foam and/or innerspring resiliency (including
Cracking and peeling of leather or vinyl.
Natural leather markings, such as, but not limited to,
scars, insect bites, brand marks, and wrinkles.
Damage resulting from defects in design, materials
or workmanship, except for damage specifically listed
in the “WHAT IS COVERED” section.
Stains or damage that occur during any delivery or
installation process, or before the furniture is delivered to
Stains or damage that occur while the furniture is not
located within your residence.
Stains or damage that occur while the furniture is in
storage, or being moved to or from storage, or between
Furniture that is, or has been, used for commercial,
institutional, or rental purposes, including daycare.
Wear & Tear Caused By Repeated Use
Damage caused by wear, such as, but not limited to,
Scuffing or other surface abrasions.
Pilling or fraying of fabric.
Stains or damage covered under any manufacturers
warranties, or under any homeowners, renters, or other
Stains or damage caused by structural problems, including,
but not limited to, skylights, roofs, or water pipes.
Stains or damage caused by appliance malfunctions,
including, but not limited to, air conditioners and water
Stains or damage caused by fire, smoke, flood, or other
Stains or damage caused by theft, vandalism, or as a result
of any other illegal activity.
Stains or damage caused by independent contractors, such
as, but not limited to, maintenance personnel, painters, or
other repair or contractor services.
WHAT IS NOT COVERED:
This Protection Plan provides no Service or benefit for any of the following:
OBLIGATIONS OF GUARDSMAN UNDER THIS PROTECTION PLAN ARE BACKED BY THE FULL
FAITH AND CREDIT OF GUARDSMAN AND (EXCEPT IN CERTAIN STATES AS SPECIFIED BELOW)
ARE NOT GUARANTEED UNDER A SERVICE CONTRACT REIMBURSEMENT INSURANCE POLICY.
GUARDSMAN IS NOT LIABLE UNDER THIS PROTECTION PLAN FOR ANY CONSEQUENTIAL OR
INCIDENTAL DAMAGES RELATING TO EITHER THE SERVICES PROVIDED UNDER THIS
PROTECTION PLAN OR THE FURNITURE COVERED BY THE PROTECTION PLAN.
You have the right to cancel and return this Protection Plan for a full refund of the purchase price within twenty (20) days
after delivery of the Protection Plan to you (or after thirty (30) days in
HI & IL or after sixty (60) days in CA). If no Service
has been provided under the Protection Plan, the Protection Plan is void and the retailer from whom the Protection Plan was
purchased shall refund to you the full purchase price of the Protection Plan. A cancellation fee equal to the lesser of ten
percent (10%) of the Protection Plan price or Fifty and 00/100 Dollars ($50.00) may be deducted from the purchase price,
except no fee will be deducted in the following states or where otherwise prohibited by law:
AL, AR, CA, HI, MD, MO,
NM, NV, NY, SC, TX, VT, WA, WY.
To the extent that
NV law gives you the right to return your Plan after the 20-day period described above, you may request
cancellation in writing and Guardsman will give you a pro rata refund based on the time remaining under the Protection Plan,
less a cancellation fee equal to the lesser of ten percent (10%) of the Protection Plan price or Twenty-Five and 00/100
CA & IL, the Protection Plan may be cancelled at any time (whether or not you have made a claim) for a pro rata refund
based on the time remaining under the Protection Plan, less a cancellation fee equal to the lesser of ten percent (10%) of the
Protection Plan price or Twenty-Five and 00/100 Dollars ($25.00). In
FL, you may return the Protection Plan at any time for
a pro rata refund based on ninety percent (90%) of unearned pro rata premium less any claims that have been paid or less the
cost of repairs made.
A ten percent (10%) penalty per month shall be added to any refund that is not paid within thirty (30) days of the return of
the Protection Plan to the retailer from which the Protection Plan was purchased. The right to return the Protection Plan is
non-transferable and applies only to the original Protection Plan purchaser.
You may not cancel this Plan after expiration of the applicable return period described above. This Plan may not be
cancelled by Guardsman; although under certain circumstances your coverage may end following resolution of a claim, as
described in the “Service Procedures” section on Page 1.
The purchase price of your Protection Plan is listed in your sales receipt. There is no deductible under the Protection Plan.
No claims will be paid without prior authorization. You may not sell or transfer your rights under this Protection Plan to
another person. Except as provided above, you do not have the right to cancel the Protection Plan if you return the product
covered or the product covered is sold, lost, stolen or destroyed. You do not have the right to renew this Protection Plan
after it expires.
In the following states, unresolved complaints concerning a registrant or questions concerning the regulation of Service
Contract providers may be addressed to:
NY: Department of Licensing and Regulation at PO Box 121, New York, NY;
In the event your do not receive satisfaction under this Protection Plan, you may contact the New Hampshire
Insurance Department at 21 South Fruit Street, Suite 14, Concord, NH 03301, or 603-271-2241;.
TX: Department of
Licensing and Regulation at P.O. Box 12157 Austin, Texas 78711;
SC: South Carolina Department of Insurance, 1201 Main
Street, Suite 1000, Columbia, SC 29201, or 803-737-6227.
AR RESIDENTS ONLY
: A claim against the provider shall also include a claim for return of the unearned provider fee.
CA RESIDENTS ONLY
: 1. Valspar Corporation is the Obligor and a provider. Valspar Industries LLC is the
Administrator of the Protection Plan. 2. Any incidental payment of indemnity made pursuant to this Protection Plan is
limited to $250 per year. 3. The obligations under this Protection Plan are backed by a reimbursement policy issued by Old
Republic Insurance Company, 133 Oakland Avenue, Greensburg, PA 15601.
WI & UT RESIDENTS:
Obligations of Guardsman under the Protection Plan are insured under a Service Contract
reimbursement insurance policy. The insurer assuming the obligations of Guardsman in the event of our insolvency or other
financial difficulty is Old Republic Insurance Company, 133 Oakland Avenue, Greensburg, PA 15601. If Guardsman
becomes bankrupt or insolvent or cannot pay a claim within sixty (60) days of your filing it, you are entitled to make a claim
under the reimbursement policy directly to Old Republic by calling 1-866-427-3767.
WI & UT RESIDENTS: THIS WARRANTY IS SUBJECT TO LIMITED REGULATION BY THE STATE
INSURANCE COMMISSIONER OR DEPARTMENT.
WI RESIDENTS ONLY:
Wisconsin residents are not required to report damage within five (5) business days as stated
above, however notice of loss should be made as soon as reasonably possible, and within one (1) year from the date of loss.
SUGGESTED PURCHASE PRICE VALUE: $1,000.00 or as Shown on Your Sales Receipt