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Guardsman Elite Protection Plan with Kit

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  •  Sale $ 150.00
Brand: Instore
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Description

    Furniture Protection Program

    What are Furniture Protection Plans?

    Nothing gives you more confidence and satisfaction than knowing that your furniture purchases will remain beautiful and valuable for as long as possible. With Guardsman® Furniture Protection Plans, you can have peace of mind knowing that your new fabric, leather, wood, and many other types of furniture are protected from accidental stains and damage.* These plans give you a furniture repair expert when you need onethousands of professionals across the United States and Canada who can:

    Attribute Value
    CLEAN ACCIDENTAL STAINS* REPAIR ACCIDENTAL DAMAGE*

    - Food and beverage stains
    - Household liquids
    - Inks
    - Lipstick, nail polish, cosmetics
    - Human and pet bodily fluids

    - Punctures, rips, cuts, tears and burns in most leathers and fabrics
    - Burns, heat marks, scratches and gouges in wood
    - Springs, frames and certain mechanisms

      *Not all plans cover all of these forms of stains and damage; some plans cover additional stains and damage.  Plans vary by retailer.  Please consult your plan or your retailer for specific information about coverage (including whether your plan offers replacement coverage) and exclusions.
     
     

    Support for Our Plans:

    When you need service for a covered event, immediately initiate a claim online or by calling our Guardsman call center, based in Michigan; the right number to call is included on your furniture protection plan. Its critical that you report the issue quickly to help ensure a successful repair.

    More than 100 dedicated customer service associates deliver world-class consumer satisfaction to answer your questions and take preliminary information about your claim. We talk to thousands of households every day, meeting their needs with unmatched professionalism.

    If you initiate your claim by phone, you will be mailed (or emailed) a claim form; if you initiate your claim online, you will be asked to print the claim form. That claim form must be fully completed, signed, and returned to Guardsman along with documentation of your purchase within 30 days of your initial report; you may also be asked to provide photographs of your damaged furniture, which will enable us to determine the right solution to your problem. Guardsman uses the information on your form and other information to decide how to respond to your claim and to provide you with the most efficient service possible.

    Service Technician Network:

    Claims that require a technician to repair damage are referred to one of our many furniture repair professionalslocal business people in your community who are selected by Guardsman because of their expertise in solving furniture problems. Some of them are even Guardsman FurniturePro® franchisees! These trained professionals successfully repair 90% of the damage that they are called to repair on the first visit to your home. Within a few days of receiving your completed claim information, the repair professional selected by Guardsman will contact you directly to schedule an appointment to visit your home. You will know who is coming to your home, and when they will be there.

    Damage that cant be repaired in your home may require us to buy replacement parts for your furniture, and sometimes (if your plan provides for it) we buy replacement furniture when other solutions arent available. If your damage falls into this category, someone from Guardsman will contact you to bring your claim to resolution.

    *Not all plans cover all of these forms of damage; some plans cover additional stains and damage.  Plans vary by retailer.  Please consult your plan or your retailer for specific information about coverages (including whether your plan offers replacement coverage) and exclusions.
     

    Sample Copy

    5-Year Furniture Protection Plan

    YOUR SERVICE AGREEMENT

    NUMBER IS:

    Keep this Protection Plan and your original

    sales invoice in a safe place.

    Any stain or damage must be reported to

    Guardsman within five (5) business days of the

    date that the stain or damage occurred. Notify

    Guardsman by filing a Service Request at

    www.guardsman.com, or by calling (800) 253-3957.

    Si usted necesita un Plan de Protección en

    Español, favor llamarnos al (800) 253-3957.

    Si vous nécessitez un Plan de Protection en

    français, veuillez nous rejoindre au (800) 253-3957.

    SERVICE CONTRACT:

    This 5-Year Guardsman Elite Furniture Protection

    Plan (Protection Plan) is a Service Contract between you

    (as the original purchaser and consumer) and The Valspar

    Corporation, through its Guardsman business unit

    (Guardsman), 4999 36th Street, Grand Rapids, MI 49512,

    the administrator and provider of this Service Contract.

    1. If a stain or damage listed in the WHAT IS COVERED

    section occurs during the term of this Protection Plan,

    Guardsman agrees to provide Service (Service) as

    outlined in the SERVICE PROCEDURES section of

    this Protection Plan.

    2. This Protection Plan is not a cleaning or maintenance

    contract, insurance policy, or your original manufacturer

    warranty.

    3. This Protection Plan is valid for a period of five years

    (The Term) from the delivery date of your new

    furniture.

    4. This Protection Plan covers accidental damage from

    handling, as listed in the "WHAT IS COVERED" section,

    of new furniture up to a maximum $20,000 in retail value.

    5. This Protection Plan is only valid for new furniture that

    was purchased at the same time as this Protection Plan, and

    appears on the sales receipt as such.

    6. This Protection Plan is non-transferable and not

    renewable.

    7. You must retain this Protection Plan and the sales receipt

    for both the furniture and this Protection Plan.

    WHAT IS COVERED:

    This Protection Plan provides Service for any of the following, except

    for what is listed in the WHAT IS NOT COVERED section

    of this Protection Plan:

    Fabric, Leather, & Vinyl Upholstered Furniture:

    1. Any food or beverage stain.

    2. Any human or pet bodily fluid stain.

    3. Any ballpoint pen ink stain from a specific incident.

    4. Any nail polish/nail polish remover stain from a specific

    incident.

    5. Any puncture, cut, tear, and rip from a specific incident.

    6. Any burn from a specific incident.

    7. Operational or structural failure to frames, springs and

    mechanisms used for sleeper, reclining, and inclining

    applications, if they were covered by an original

    manufacturer warranty that has expired.

    Wood and Other Hard Surface Furniture:

    1. Any food or beverage stain.

    2. Any nail polish/nail polish remover stain from a specific

    incident.

    3. Any liquid mark or ring.

    4. Breakage.

    5. Any scratch, gouge or chip from a specific incident.

    6. Any burn or heat mark from a specific incident.

    7. Checking, cracking, bubbling, or peeling of finish from a

    specific incident.

    8. Any chip, scratch or breakage of glass or mirrors.

    9. Loss of silvering on mirrors.

    REQUIREMENTS FOR REQUESTING SERVICE:

    Failure to meet any of the following requirements can result in

    a denial of Service under this Protection Plan.

    The furniture must have been delivered and installed soil-free

    and damage-free from the store where it was purchased. You

    must have performed all routine and preventative maintenance,

    as recommended by the manufacturer.

    1. Any stain or damage must be reported to Guardsman

    within five (5) business days of the date that the stain

    or damage occurred. Notify Guardsman by calling

    (800) 253-3957, or by filing a Service Request at

    www.guardsman.com.

    2. If a spill occurs, simply blot with a clean, dry cloth. If

    you attempt to clean a spill, you must follow the cleaning

    methods recommended by the furniture manufacturer,

    which is to include pre-testing any product in a hidden area.

    3. You must complete and return the Service Request Form

    to Guardsman, along with a copy of the sales receipt and

    a copy of this Protection Plan within 30 days after reporting

    your stain or damage.

    6796SD5E G1012

    SERVICE PROCEDURES:

    If Guardsman determines that the reported stain or damage is

    covered under this Protection Plan, Guardsman will perform

    one or more of the following:

    Guardsman may provide a cleaning kit or advice on how

    to remove the stain.

    Guardsman may dispatch an authorized technician to

    remove the stain or repair the damaged area.

    Guardsman may replace all or part of the affected area,

    component, or piece of furniture. Dye lots vary

    and furniture may fade over time, so replacements

    may not exactly match the color of non-replaced areas.

    Guardsman may provide for a store credit at the original

    store where purchased in an amount equal to the original

    purchase price of the affected piece of furniture

    (Reselection). Sectionals, dining chair groups, chair and

    ottoman sets, or identical items with the same SKU

    number will be considered a single item for purposes of

    Reselection. Your Reselection store credit is only valid for

    60 days after notification by Guardsman.

    Guardsman may offer a settlement amount up to the

    original purchase price of the furniture.

    Replacement, Reselection, or settlement will complete your

    coverage on this Protection Plan on the area, component,

    or piece of furniture. Replaced or Reselected furniture is

    not eligible for a new Guardsman Protection Plan.

    If you submit a covered claim for a stain or damage that

    Guardsman is unable to repair and the particular store

    location where you originally purchased your furniture has

    closed, no longer carries Guardsman as a supplier, changed

    ownership, or has stopped selling new furniture since your

    purchase, Guardsman will give you a refund of the original

    purchase price of this Protection Plan which will complete

    your coverage under this Protection Plan.

    LEATHER IDENTIFICATION

    There are many different leather types available. Please reference the

    chart below that identifies which types of leather are eligible for Service

    under this Protection Plan. This Guardsman Protection Plan does

    not cover any type of leather that is non-colorfast; other excluded

    leathers are listed under Ineligible Furniture & Components.

    LEATHER TYPES:

    Aniline (Unfinished):

    Leather treated with an aniline dye

     

    with no other pigmented finishes applied.

     

    Bicast:

    Split hide finished with polyurethane topcoating.

     

     

    Bonded:

    Vinyl or polyurethane surface laminated to a

     

    backing made of a leather fiber blend and other material.

     

    Finished:

    Aniline dyed leather treated with a surface

     

    application to color, protect, or mask imperfections.

     

    Semi-Aniline:

    Aniline leather with a thin layer of

     

    pigmented coating that partially seals the pores of the

    leather's surface.

     

    Pull-Up (Waxed):

    Full aniline dyed leather with an oil or

     

    wax surface.

     

    FABRIC CLEANING CODES

    Fabric Cleaning Codes on upholstered furniture can be found on

    the manufacturers ID tag. Always follow the manufacturers

    recommended cleaning methods, and pre-test any product in a hidden

    area for colorfastness of fabric or leather. This Guardsman Protection

    Plan does not cover any type of fabric that is non-colorfast.

    FABRIC TYPES: Covered under

    this Protection

    Plan

    S Cleaning Code

    : Can only be

     

    cleaned using a solvent-based cleaner.

     

    Yes

     

    W Cleaning Code

    : Can be spot

     

    cleaned with a water-based cleaner.

     

     

    Yes

     

    WS or "SW" Cleaning Code

    : Can

     

    be spot cleaned with solvent-based or

    water-based cleaning products.

     

     

    Yes

    X Cleaning Code

    : Can only be

     

    vacuumed and cannot be cleaned with

    any type of cleaner.

     

    No

      

    General

    Any stain or damage that is not specifically listed

    under the section titled WHAT IS COVERED.

    When the actions listed in the REQUIREMENTS

    FOR SERVICE have not been followed.

    Any stain of unknown origin or accumulation of stains,

    damage or a soil buildup (as well as, perspiration, hair,

    and body oil) that occurs from repeated use rather than

    from a particular incident.

    Ineligible Furniture & Components

    Furniture sold with stains or damage prior to

    delivery (as is).

    Ready To Assemble furniture (RTA).

    Customers Own Material (COM) items.

    Stains or damage to nubuck, suede or exotic leathers.

    Stains or damage to split-grain leather hides used in seat

    cushions, back cushions, or arm areas, except for bicast

    leather as listed in the "WHAT IS COVERED"

    section.

    Stains or damage to X cleaning code fabrics and

    non-colorfast fabrics and leathers (fabric or leather

    that loses color when cleaned according to the

    manufacturers cleaning instructions).

    Components and mechanisms integrated into furniture;

    including, but not limited to, adjustable bed frames,

    sinks, plumbing, robotics, TV lifts, fireplace, clocks,

    refrigerators, lighting, or others that are not included

    in the WHAT IS COVERED section.

    Wicker and rattan furniture.

    Mattresses.

    Improper Maintenance, Care or Misuse

    Stains or damage on furniture that has not been

    properly cared for or maintained, as per your

    manufacturers warranty.

    Stains or damage resulting from the improper use

    or misuse of furniture, including the use of furniture

    beyond the purpose for which it had been designed.

    Stains or damage caused by or resulting in mold or

    mildew.

    Stains or damage, including color loss or color

    change, caused by cleaning methods other than those

    recommended by the furniture manufacturer.

    Stains or damage caused by animals, except pet bodily

    fluid stains. However, repetitive bodily fluid stains are

    considered preventable occurrences and will not be

    eligible for Service.

    Stains or damage caused by extensive intentional activities.

    Stains or damage due to extensive activities, including,

    but not limited to, cuts, rips, teething marks, tears, and

    ink, paint, crayon, marker, or pencil damage.

    Furniture that shows signs of infestation, including, but

    not limited to, insects, termites, cockroaches, and rodents.

    Manufacturer Quality Issues

    Seam separation (an upholstery seam that comes

    unstitched or unglued), stress tear (tearing or ripping of

    upholstery within one-half inch of and parallel to the

    seam line), or fabric flaws.

    Fading, color loss or color change.

    Loss of foam and/or innerspring resiliency (including

    body impressions).

    Cracking and peeling of leather or vinyl.

    Natural leather markings, such as, but not limited to,

    scars, insect bites, brand marks, and wrinkles.

    Damage resulting from defects in design, materials

    or workmanship, except for damage specifically listed

    in the "WHAT IS COVERED" section.

    Non-Household Environments

    Stains or damage that occur during any delivery or

    installation process, or before the furniture is delivered to

    your residence.

    Stains or damage that occur while the furniture is not

    located within your residence.

    Stains or damage that occur while the furniture is in

    storage, or being moved to or from storage, or between

    residences.

    Furniture that is, or has been, used for commercial,

    institutional, or rental purposes, including daycare.

    Wear & Tear Caused By Repeated Use

    (over time)

    Damage caused by wear, such as, but not limited to,

    the following:

    Scuffing or other surface abrasions.

    Pilling or fraying of fabric.

    Loose joints.

    Miscellaneous

    Odors.

    Stains or damage covered under any manufacturers

    warranties, or under any homeowners, renters, or other

    insurance policy.

    Stains or damage caused by structural problems, including,

    but not limited to, skylights, roofs, or water pipes.

    Stains or damage caused by appliance malfunctions,

    including, but not limited to, air conditioners and water

    heaters.

    Stains or damage caused by fire, smoke, flood, or other

    natural disaster.

    Stains or damage caused by theft, vandalism, or as a result

    of any other illegal activity.

    Stains or damage caused by independent contractors, such

    as, but not limited to, maintenance personnel, painters, or

    other repair or contractor services.

    WHAT IS NOT COVERED:

    This Protection Plan provides no Service or benefit for any of the following:

     

    6796SD5E 1012

     

    OBLIGATIONS OF GUARDSMAN UNDER THIS PROTECTION PLAN ARE BACKED BY THE FULL

    FAITH AND CREDIT OF GUARDSMAN AND (EXCEPT IN CERTAIN STATES AS SPECIFIED BELOW)

    ARE NOT GUARANTEED UNDER A SERVICE CONTRACT REIMBURSEMENT INSURANCE POLICY.

    GUARDSMAN IS NOT LIABLE UNDER THIS PROTECTION PLAN FOR ANY CONSEQUENTIAL OR

    INCIDENTAL DAMAGES RELATING TO EITHER THE SERVICES PROVIDED UNDER THIS

    PROTECTION PLAN OR THE FURNITURE COVERED BY THE PROTECTION PLAN.

    You have the right to cancel and return this Protection Plan for a full refund of the purchase price within twenty (20) days

    after delivery of the Prot


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