Sample Copy

5-Year Furniture Protection Plan

YOUR SERVICE AGREEMENT

NUMBER IS:

Keep this Protection Plan and your original

sales invoice in a safe place.

Any stain or damage must be reported to

Guardsman within five (5) business days of the

date that the stain or damage occurred. Notify

Guardsman by filing a Service Request at

www.guardsman.com, or by calling (800) 253-3957.

Si usted necesita un Plan de Protección en

Español, favor llamarnos al (800) 253-3957.

Si vous nécessitez un Plan de Protection en

français, veuillez nous rejoindre au (800) 253-3957.

SERVICE CONTRACT:

This 5-Year Guardsman Elite Furniture Protection

Plan (Protection Plan) is a Service Contract between you

(as the original purchaser and consumer) and The Valspar

Corporation, through its Guardsman business unit

(Guardsman), 4999 36th Street, Grand Rapids, MI 49512,

the administrator and provider of this Service Contract.

1. If a stain or damage listed in the WHAT IS COVERED

section occurs during the term of this Protection Plan,

Guardsman agrees to provide Service (Service) as

outlined in the SERVICE PROCEDURES section of

this Protection Plan.

2. This Protection Plan is not a cleaning or maintenance

contract, insurance policy, or your original manufacturer

warranty.

3. This Protection Plan is valid for a period of five years

(The Term) from the delivery date of your new

furniture.

4. This Protection Plan covers accidental damage from

handling, as listed in the "WHAT IS COVERED" section,

of new furniture up to a maximum $20,000 in retail value.

5. This Protection Plan is only valid for new furniture that

was purchased at the same time as this Protection Plan, and

appears on the sales receipt as such.

6. This Protection Plan is non-transferable and not

renewable.

7. You must retain this Protection Plan and the sales receipt

for both the furniture and this Protection Plan.

WHAT IS COVERED:

This Protection Plan provides Service for any of the following, except

for what is listed in the WHAT IS NOT COVERED section

of this Protection Plan:

Fabric, Leather, & Vinyl Upholstered Furniture:

1. Any food or beverage stain.

2. Any human or pet bodily fluid stain.

3. Any ballpoint pen ink stain from a specific incident.

4. Any nail polish/nail polish remover stain from a specific

incident.

5. Any puncture, cut, tear, and rip from a specific incident.

6. Any burn from a specific incident.

7. Operational or structural failure to frames, springs and

mechanisms used for sleeper, reclining, and inclining

applications, if they were covered by an original

manufacturer warranty that has expired.

Wood and Other Hard Surface Furniture:

1. Any food or beverage stain.

2. Any nail polish/nail polish remover stain from a specific

incident.

3. Any liquid mark or ring.

4. Breakage.

5. Any scratch, gouge or chip from a specific incident.

6. Any burn or heat mark from a specific incident.

7. Checking, cracking, bubbling, or peeling of finish from a

specific incident.

8. Any chip, scratch or breakage of glass or mirrors.

9. Loss of silvering on mirrors.

REQUIREMENTS FOR REQUESTING SERVICE:

Failure to meet any of the following requirements can result in

a denial of Service under this Protection Plan.

The furniture must have been delivered and installed soil-free

and damage-free from the store where it was purchased. You

must have performed all routine and preventative maintenance,

as recommended by the manufacturer.

1. Any stain or damage must be reported to Guardsman

within five (5) business days of the date that the stain

or damage occurred. Notify Guardsman by calling

(800) 253-3957, or by filing a Service Request at

www.guardsman.com.

2. If a spill occurs, simply blot with a clean, dry cloth. If

you attempt to clean a spill, you must follow the cleaning

methods recommended by the furniture manufacturer,

which is to include pre-testing any product in a hidden area.

3. You must complete and return the Service Request Form

to Guardsman, along with a copy of the sales receipt and

a copy of this Protection Plan within 30 days after reporting

your stain or damage.

6796SD5E G1012

SERVICE PROCEDURES:

If Guardsman determines that the reported stain or damage is

covered under this Protection Plan, Guardsman will perform

one or more of the following:

Guardsman may provide a cleaning kit or advice on how

to remove the stain.

Guardsman may dispatch an authorized technician to

remove the stain or repair the damaged area.

Guardsman may replace all or part of the affected area,

component, or piece of furniture. Dye lots vary

and furniture may fade over time, so replacements

may not exactly match the color of non-replaced areas.

Guardsman may provide for a store credit at the original

store where purchased in an amount equal to the original

purchase price of the affected piece of furniture

(Reselection). Sectionals, dining chair groups, chair and

ottoman sets, or identical items with the same SKU

number will be considered a single item for purposes of

Reselection. Your Reselection store credit is only valid for

60 days after notification by Guardsman.

Guardsman may offer a settlement amount up to the

original purchase price of the furniture.

Replacement, Reselection, or settlement will complete your

coverage on this Protection Plan on the area, component,

or piece of furniture. Replaced or Reselected furniture is

not eligible for a new Guardsman Protection Plan.

If you submit a covered claim for a stain or damage that

Guardsman is unable to repair and the particular store

location where you originally purchased your furniture has

closed, no longer carries Guardsman as a supplier, changed

ownership, or has stopped selling new furniture since your

purchase, Guardsman will give you a refund of the original

purchase price of this Protection Plan which will complete

your coverage under this Protection Plan.

LEATHER IDENTIFICATION

There are many different leather types available. Please reference the

chart below that identifies which types of leather are eligible for Service

under this Protection Plan. This Guardsman Protection Plan does

not cover any type of leather that is non-colorfast; other excluded

leathers are listed under Ineligible Furniture & Components.

LEATHER TYPES:

Aniline (Unfinished):

Leather treated with an aniline dye

with no other pigmented finishes applied.

Bicast:

Split hide finished with polyurethane topcoating.

Bonded:

Vinyl or polyurethane surface laminated to a

backing made of a leather fiber blend and other material.

Finished:

Aniline dyed leather treated with a surface

application to color, protect, or mask imperfections.

Semi-Aniline:

Aniline leather with a thin layer of

pigmented coating that partially seals the pores of the

leather's surface.

Pull-Up (Waxed):

Full aniline dyed leather with an oil or

wax surface.

FABRIC CLEANING CODES

Fabric Cleaning Codes on upholstered furniture can be found on

the manufacturers ID tag. Always follow the manufacturers

recommended cleaning methods, and pre-test any product in a hidden

area for colorfastness of fabric or leather. This Guardsman Protection

Plan does not cover any type of fabric that is non-colorfast.

FABRIC TYPES: Covered under

this Protection

Plan

S Cleaning Code

: Can only be

cleaned using a solvent-based cleaner.

Yes

W Cleaning Code

: Can be spot

cleaned with a water-based cleaner.

Yes

WS or "SW" Cleaning Code

: Can

be spot cleaned with solvent-based or

water-based cleaning products.

Yes

X Cleaning Code

: Can only be

vacuumed and cannot be cleaned with

any type of cleaner.

No

General

Any stain or damage that is not specifically listed

under the section titled WHAT IS COVERED.

When the actions listed in the REQUIREMENTS

FOR SERVICE have not been followed.

Any stain of unknown origin or accumulation of stains,

damage or a soil buildup (as well as, perspiration, hair,

and body oil) that occurs from repeated use rather than

from a particular incident.

Ineligible Furniture & Components

Furniture sold with stains or damage prior to

delivery (as is).

Ready To Assemble furniture (RTA).

Customers Own Material (COM) items.

Stains or damage to nubuck, suede or exotic leathers.

Stains or damage to split-grain leather hides used in seat

cushions, back cushions, or arm areas, except for bicast

leather as listed in the "WHAT IS COVERED"

section.

Stains or damage to X cleaning code fabrics and

non-colorfast fabrics and leathers (fabric or leather

that loses color when cleaned according to the

manufacturers cleaning instructions).

Components and mechanisms integrated into furniture;

including, but not limited to, adjustable bed frames,

sinks, plumbing, robotics, TV lifts, fireplace, clocks,

refrigerators, lighting, or others that are not included

in the WHAT IS COVERED section.

Wicker and rattan furniture.

Mattresses.

Improper Maintenance, Care or Misuse

Stains or damage on furniture that has not been

properly cared for or maintained, as per your

manufacturers warranty.

Stains or damage resulting from the improper use

or misuse of furniture, including the use of furniture

beyond the purpose for which it had been designed.

Stains or damage caused by or resulting in mold or

mildew.

Stains or damage, including color loss or color

change, caused by cleaning methods other than those

recommended by the furniture manufacturer.

Stains or damage caused by animals, except pet bodily

fluid stains. However, repetitive bodily fluid stains are

considered preventable occurrences and will not be

eligible for Service.

Stains or damage caused by extensive intentional activities.

Stains or damage due to extensive activities, including,

but not limited to, cuts, rips, teething marks, tears, and

ink, paint, crayon, marker, or pencil damage.

Furniture that shows signs of infestation, including, but

not limited to, insects, termites, cockroaches, and rodents.

Manufacturer Quality Issues

Seam separation (an upholstery seam that comes

unstitched or unglued), stress tear (tearing or ripping of

upholstery within one-half inch of and parallel to the

seam line), or fabric flaws.

Fading, color loss or color change.

Loss of foam and/or innerspring resiliency (including

body impressions).

Cracking and peeling of leather or vinyl.

Natural leather markings, such as, but not limited to,

scars, insect bites, brand marks, and wrinkles.

Damage resulting from defects in design, materials

or workmanship, except for damage specifically listed

in the "WHAT IS COVERED" section.

Non-Household Environments

Stains or damage that occur during any delivery or

installation process, or before the furniture is delivered to

your residence.

Stains or damage that occur while the furniture is not

located within your residence.

Stains or damage that occur while the furniture is in

storage, or being moved to or from storage, or between

residences.

Furniture that is, or has been, used for commercial,

institutional, or rental purposes, including daycare.

Wear & Tear Caused By Repeated Use

(over time)

Damage caused by wear, such as, but not limited to,

the following:

Scuffing or other surface abrasions.

Pilling or fraying of fabric.

Loose joints.

Miscellaneous

Odors.

Stains or damage covered under any manufacturers

warranties, or under any homeowners, renters, or other

insurance policy.

Stains or damage caused by structural problems, including,

but not limited to, skylights, roofs, or water pipes.

Stains or damage caused by appliance malfunctions,

including, but not limited to, air conditioners and water

heaters.

Stains or damage caused by fire, smoke, flood, or other

natural disaster.

Stains or damage caused by theft, vandalism, or as a result

of any other illegal activity.

Stains or damage caused by independent contractors, such

as, but not limited to, maintenance personnel, painters, or

other repair or contractor services.

WHAT IS NOT COVERED:

This Protection Plan provides no Service or benefit for any of the following:

6796SD5E 1012

OBLIGATIONS OF GUARDSMAN UNDER THIS PROTECTION PLAN ARE BACKED BY THE FULL

FAITH AND CREDIT OF GUARDSMAN AND (EXCEPT IN CERTAIN STATES AS SPECIFIED BELOW)

ARE NOT GUARANTEED UNDER A SERVICE CONTRACT REIMBURSEMENT INSURANCE POLICY.

GUARDSMAN IS NOT LIABLE UNDER THIS PROTECTION PLAN FOR ANY CONSEQUENTIAL OR

INCIDENTAL DAMAGES RELATING TO EITHER THE SERVICES PROVIDED UNDER THIS

PROTECTION PLAN OR THE FURNITURE COVERED BY THE PROTECTION PLAN.

You have the right to cancel and return this Protection Plan for a full refund of the purchase price within twenty (20) days

after delivery of the Prot